Support

What Support is

Support is your direct line to the Hubtoll team. From the Support item in the console sidebar (under Settings) you can open a ticket describing a question or problem, attach screenshots, and keep track of every request you've raised and where it stands.

It's a lightweight ticket system — not a live chat. You raise a ticket, the Hubtoll team replies, and you'll see their answer and the ticket's status the next time you open Support. You can keep replying on the same ticket until it's resolved.

Who can use it

Support is controlled by two dedicated permissions (find them in the Permission reference):

In addition, Super admin and Host admin always have full access, and Company read-only (CORPORATE_READONLY) can view Support. If you don't hold any of these, the Support item won't appear in your sidebar.

Raising a ticket

1. Open Support from the sidebar and choose Contact Hubtoll.
2. Pick the category that best fits (Billing & payments, Technical issue, Account & access, Feature request, or Other).
3. Give it a short subject and describe the issue in the details box — what you expected, and what happened.
4. Optionally attach images (screenshots help a lot) — PNG, JPEG or WebP, up to 5MB each.
5. Submit. Your ticket gets a reference (e.g. HT-3F9A1B2C) and lands with the Hubtoll team.

Tracking status

Every ticket has a status so you always know where it stands:

A small dot next to a ticket's reference means Hubtoll has replied since you last opened it. Open the ticket to read the reply and continue the conversation.

What Hubtoll can see

When you raise a ticket, the Hubtoll support team can see the ticket you created — its category, subject, messages and any screenshots you attached — so they can help. They cannot see the rest of your company's data through Support. Only people in your company with a Support permission can see your company's tickets.